Meet Petey,
your front desk’s
new best friend.

More than an AI assistant, Petey works as part of your team to answer calls, manage texting conversations, and schedule the same way your best scheduler would.

Hear a full call

Book a demo

InboxSunrise PT
Inbox12
Inbox
Leads
Conversations
Faxes
AI Agents
PeteyActive
Call Log
Tools
Booking Rules
Measure
Lead Reporting
MR
Maya R.Front desk
InboxAll inbound inquiries, intelligently triaged by Petey.
Petey Active
Search inquiries…
All Locations
All12
New Patients6
Needs Action2
Booked23
Transferred5
Jamie Ortiz(480) 555-0533
Booked
“Thanks! See you Thursday.”
2 min ago
Michael Torres(480) 555-0321
Booked·by Petey
Fax referral · Dr. Nina Fraser · L shoulder
14 min ago
Ana Brooks(480) 555-0412
Needs Action
Fax referral · Dr. Raj Patel · R knee
22 min ago
Why you: Referral needs a benefits check before booking.
Verify coverage
MR
Daniel Reyes(480) 555-0187
Transferred
“This is related to a car accident.”
36 min ago
Fitz Farseer(480) 555-0604
Follow-up sent
Petey: “Want me to find you a time for an evaluation?”
Yesterday
Priya Shah(480) 555-0843
New Patient
Web form: “Do you have Saturday appointments?”
48 min ago
This weekOct 12 – 16Booked by Petey
M12
T13
W14
T15
F16
9AM
11AM
1PM
3PM
5PM
Leah M.
9:00
Michael T.
1:00
Follow-up
10:00
Follow-up
8:00
Initial eval
11:00
Jamie O.
9:30
Follow-up
10:00
Initial eval
1:00
Hi, I’m Petey!

Never miss a call again.

Petey picks up when your team can’t, day or night, and walks every caller from hello to a booked evaluation.

1

Greet

2

Understand

3

Find the right fit

4

Book

5

Confirm or hand off

9:41

Petey

AI Assistant

00:24

Mute

Keypad

Speaker

Thanks for calling Sunrise Physical Therapy, this is Petey. How can I help?

0:02

Hi, my shoulder’s been bothering me for about a month. I’d like to get it looked at.

0:09

I can help with that. What’s your address, and what insurance do you have?

0:16

1220 North 3rd Street. I have Aetna.

0:21

Initial evaluation

Aetna

Downtown Phoenix

DPT provider

Tuesday PM

Our nearest location is Downtown Phoenix. I have an opening on Tuesday at 4:30. Does that work?

0:34

Yeah, that works.

0:38

Evaluation booked

Tuesday · 4:30 PM

Elena Alvarez, DPT

Downtown Phoenix

You’re booked for Tuesday at 4:30 with Elena, downtown. I’ll text you a confirmation.

0:41

Listen to Petey book a patient.

Press play to hear a whole call, from hello to a booked evaluation.

Loading the call…

Texts that turn into booked visits.

Petey automatically texts prospective patients, collects their information, and books evaluations.

1
Reach out
Petey texts leads automatically once they’ve waited the time you set, between 8 AM and 8 PM.
2
Book
Books evaluations inside your rules.
3
Hand off
Hands off to your team when it should.
Early access

Website chats that turn into booked visits.

Petey answers visitors’ questions and books the evaluation right on your site, with the same knowledge and booking rules Petey uses on the phone.

1
Answers
Insurance, services, locations and hours, from the same knowledge Petey uses on calls.
2
Matches
Petey matches each visitor to the right provider and location.
3
Books
Visitors pick a time that fits your booking rules without leaving your site.

Put Petey to work.

Put Petey to work.

Your front desk will thank you.

Your front desk will thank you.

Book a demo

Hear a full call

Features

Petey does more than answer the phone.

Handoffs

Knows when to bring in your team.

When a conversation needs a human, Petey brings in your team with the context they need to take over.

Scheduling rules

Schedules the way you work.

Petey only offers appointments that fit your clinic’s availability and scheduling rules.

Insurance

Checks insurance on the call.

Petey asks for the plan and checks that it’s in network.

Call summaries

Every call, summarized.

Each call is recorded, transcribed and summarized, so your team sees exactly what happened.

Your FAQs

Teach Petey the way you’d train your staff.

It answers from your FAQs on every call.

Petey knows PT.

Built by people who know the ins and outs of physical therapy, Petey works with the same knowledge as your best front desk person.

Clinical context

Understands the nuance behind the request.

Eval vs. follow-up

Referral context

Visit type

Practice rules

Knows how your practice actually works.

Who can treat what

Provider credentials

Location rules

Scheduling context

Understands what makes an appointment work.

Real-time availability

Visit requirements

Capacity

Business priorities

Books with your practice in mind.

Payer requirements

Booking priorities

Practice preferences

“AI is never gonna be able to look you in the eye and smile and connect. What Petey has allowed us to do is free people up to be human.”

Peter Erickson

General Manager, The Summit Physical Therapy

Read the story →

<60 min

Lead response at The Summit, down from days

2×

Lead volume at The Summit since moving to Second Door

Petey FAQ

How Petey works with your team, your rules and your EMR.

See how booking rules work

No. Petey answers calls and texts and books evaluations. When Petey needs help, your team gets notified with the full conversation.

Yes. Petey follows your practice’s rules for providers, locations, insurance and availability on every appointment.

Yes. Bookings sync to your EMR. Until your EMR confirms one, it shows as awaiting EMR approval.

Yes. Your team can turn Petey on or off for any lead conversation in Inbox.

No. You choose Petey’s voice from a set of natural-sounding voices and preview each one before it goes live. Press play above to hear a full call.

Only between 8 AM and 8 PM in the lead’s local time. Depending on your consent setting, Petey either asks for a YES first or includes opt-out instructions, and it skips anyone who has opted out or is under 18.

It’s coming soon. Petey already answers calls and texts today, and you can book a demo to get early access.

SEE MORE OF SECOND DOOR

Inbox

Where your team picks up every handoff.

Scheduling Intelligence

Sets the times Petey can book.

Security & HIPAA

Covers how patient data is protected.

See how Petey could work with your team.

A 30-minute walkthrough, led by a PT growth expert.

Book a demo

Meet Petey,
your front desk’s
new best friend.

More than an AI assistant, Petey works as part of your team to answer calls, manage texting conversations, and schedule the same way your best scheduler would.

Book a demo

Phone on a call with Petey, AI assistant

I hurt my shoulder and need to get it checked out.

9:41 AM

I can help with that.

9:41 AM

Elena has an evaluation tomorrow at 8:00 AM. Does that work for you?

9:42 AM

Evaluation booked

Tuesday · 4:30 PM

Elena Alvarez, DPT

Downtown Phoenix

Call7:42 PM
Fax referral11:15 AM
Text2 min ago
Card photoJust now
Web formYesterday
Evaluation booked
Patient contacted
Insurance captured
Inbox updated

Meet Petey,
your front desk’s
new best friend.

More than an AI assistant, Petey works as part of your team to answer calls, manage texting conversations, and schedule the same way your best scheduler would.

Book a demo

Phone on a call with Petey, AI assistant

I hurt my shoulder and need to get it checked out.

9:41 AM

I can help with that.

9:41 AM

Elena has an evaluation tomorrow at 8:00 AM. Does that work for you?

9:42 AM

Evaluation booked

Tuesday · 4:30 PM

Elena Alvarez, DPT

Downtown Phoenix

Call7:42 PM
Fax referral11:15 AM
Text2 min ago
Card photoJust now
Web formYesterday
Evaluation booked
Patient contacted
Insurance captured
Inbox updated

How Petey books

Never miss a call again.

Petey picks up when your team can’t, day or night, and walks every caller from hello to a booked evaluation.

1

Greet

Answers instantly, 24/7.

2

Understand

Learns what’s going on, where they’d like to be seen, and how they’ll pay.

3

Check your rules

Matches provider, location, payer and capacity.

4

Book

Offers times that fit and books the evaluation on the call.

5

Confirm or hand off

Sends the confirmation, or passes the call to your team with the details attached.

Incoming call

Downtown Phoenix Physical Therapy · 9:02 AM

Petey

Petey

Thanks for calling Downtown Phoenix Physical Therapy. How can I help you today?

Patient

I need to schedule an evaluation. My shoulder has been bothering me for a month.

Petey

I can help with that. Which insurance do you have, and which location works best?

Patient

I have Aetna. Downtown Phoenix, ideally a Tuesday afternoon.

What Petey considered

Initial evaluation

Aetna

DPT provider

Downtown Phoenix

Tuesday PM availability

Scheduled by Petey

Tue, May 20 · 4:30 PM · Elena Alvarez, DPT · Downtown Phoenix